Mark Davison published A snag for shoppers at Redhill's new Sainsbury's store

Bosses at Redhill's new Sainsbury's store are scratching their heads to come up with a solution to a problem at the main entrance.Hundreds of shoppers all day have been struggling up steps with their trolleys. And now officials from the supermarket chain are trying to establish whether a ramp, rather than the user-unfriendly steps, was on the specifications.Shoppers who enquired about the difficulties of hauling trolleys up the two steps asked a group of five officials standing outside whether...

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